Refund policy

Refund & Return Policy
Last updated: 25 June 2026
At dynsol, we want you to be completely satisfied with your purchase. This policy explains when and how you can return an item and receive a refund or exchange.
Return Window
You may request a return within 7 days of delivery. Requests made after 7 days cannot be accepted.
Condition of Returned Items
To be eligible for a return, the item must be:
Unused and in the same condition that you received it
In its original packaging, with all accessories, manuals, and any free gifts included
Accompanied by proof of purchase (order number or receipt)
Items that are damaged through misuse, show signs of wear, or are returned incomplete may be refused or subject to a partial refund.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned once opened or used, including in-ear earphones and earbuds. Products covered by a manufacturer's warranty are serviced directly through the brand's authorised service centre rather than returned to us; we are happy to guide you through the warranty claim process.
How to Start a Return
To begin a return, contact us with your order number and the reason for return:
Phone / WhatsApp: +92 301 3645454
Email: support@dynsol.pk
We will confirm whether your item is eligible and share the next steps, including the return address or pickup arrangement.
Return Shipping Costs
Return delivery costs are the customer's responsibility, unless the item is faulty, damaged, or incorrect — in which case dynsol will cover the return shipping.
Inspection and Approval
Once we receive your returned item, we will inspect it and notify you of the outcome within a reasonable time. If approved, we will proceed with your refund or exchange. If the return does not meet the conditions above, we will contact you to discuss the options available.
Refunds
Approved refunds are processed as follows:
Cash on Delivery (COD) orders: refunds are issued through an agreed method such as bank transfer, JazzCash, or Easypaisa.
Card or online payments: refunds are returned to your original payment method.
Please allow a few business days for the refund to be processed and to appear in your account, depending on your bank or payment provider. Delivery charges and applicable taxes are non-refundable unless the return is due to our error (for example, a faulty, damaged, or incorrect item).
Exchanges
If you would like to exchange an item for a different model or variant, contact us using the details above. Exchanges are subject to stock availability and the same eligibility conditions as returns.
Damaged or Incorrect Items
If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 7 days of delivery with your order number and photos of the item. We will arrange a replacement or full refund, including any return shipping costs, at no charge to you.
Contact Us
dynsol — LG 54, Hafeez Centre, Gulberg III, Lahore 54000, Pakistan
Phone / WhatsApp: +92 301 3645454 · Email:support@dynsol.pk